Customer Service

Shipping and Returns The goods are shipped in discreet packaging. In order to give absolute discretion, no product is listed on the packaging. Your order is excellently packet for shipment into an Envelope or cardboard box. Orders that are received until 01:00 PM local are shipped the same day. According to DHL about 80% of the packages will be delivered within 24h. Depending on the delivery area, it can take up to 48 h. In some cases, the delivery may be longer, so please take precaution to order them in time. Orders are always packed as soon as possible, but the shipping can unfortunately also delay some times. We offer the COD (Rembours) payment option for France, UK, Belgium, Austria and Germany. Costs for COD= 3.00 € + 17 € 

Shipping restricions; We only ship to countries in the EU.

Herbal-blends.biz respects your privacy Your information will only be used to process your order and will never be passed on to third parties. Your privacy We will never sell your information or make it available to other parties. After ordering your information will only be passed on to those parties necessary for processing your order, such as postal services or payment providers. It is also possible to delete your Herbal-blends.biz account at any time. Cookies This website uses several tracking cookies. Cookies are small files that are stored on your computer with information on your visit to this site and certain functionalities. These cookies are harmless to your computer and contain no personal information such as names or addresses. You may remove tracking cookies any time. To find out how to delete or disallow cookies refer to the 'help' or 'support' page of your web browser. Note that certain functions of our site may be impeded when cookies are turned off in your browser settings. Herbal-blends.biz use the following cookies: Analytic tracking cookie This cookie tracks how a visitor entered our site, which pages are visited, the length of the visit and which browser and OS are being used. This information is used to optimize our content and website in general, as well as evaluate the effectiveness of external marketing channels such as affiliate websites and email newsletters. This information will only be used internally and will not be shared with or sold to other organisations. Functional cookie This cookie keeps track of language settings and shopping cart content, to ensure products in the cart are not lost when a visitor switches to another language or closes the browser. No unwanted advertisements If you wish you can subscribe to our newsletter, which will be sent no more than twice a month. You can unsubscribe to this newsletter at any moment, either by using the link in the footer of each newsletter or by contacting us. You will never receive unsolicited marketing or advertising, either from us or from a third party. Discrete shipping Your orders and e-mails will be handled with the utmost discretion. Your order will be sent in a discrete package, stating your address and a return address only.

You do not have to cancel orders that have not been paid yet, except Cash on Delivery. If you need to cancel an order after payment, please contact our Customer Service as soon as possible. We don’t charge costs for cancelling an order, provided it has not entered the shipping process. If you have placed an order for an item you no longer wish to receive and have already been sent a tracking number, please refuse shipment of the package at delivery. It will then be returned to our warehouse. In case you have already paid for your order, we will refund the full order amount once we have received and processed the returned item(s). You can also use your payment for a new order. In that case our Customer Service will create a credit invoice for you. Shipping costs will not be refunded! We always take great care in maintaining the quality of our products and shipping process. We offer a money-back guarantee should any of your products arrive damaged or broken. We will refund the full order amount and shipping costs. Please contact our Customer Service immediately.

By using this website and ordering from Herbal-blends.biz you must understand and agree to the following terms: By using this website and placing an order at Herbal-blends.biz you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults. By placing an order at Herbal-blends.biz you accept all responsibilities regarding the legality of the products that will be shipped to you. All products on our website are legal in The Netherlands. However, we cannot and will not make any claims about the legal status of any product in any other country, because it is impossible for us to keep up with the continually changing laws in every country. We cannot provide any information on the legal status of a product in your country, so please do not ask us. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. We do not encourage the illegal use of our products. We strongly advise you to consult your lawyer, if you have any doubts. Herbal-blends.biz makes no claim that the information and products on the website are available, appropriate or legal outside The Netherlands. All information provided by Herbal-blends.biz , through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. Herbal-blends.biz does not warrant that the information on the website is up-to-date or accurate. The website may not be accessed, viewed or otherwise received in any country or location in which doing so would, or could be, deemed a violation of any law, community standard or customs regulation. Herbal-blends.biz makes no claim that our products are suitable for treating any disease, to cure, diagnose an illness or prevent diseases. Herbal-blends.biz does not provide any specific medical advice. Do not use our products if you have a high blood pressure, heart disease, diabetes or any other health problem. Do not take our products if you're pregnant, nursing, taking MAO inhibitors, medicines or any other (prescription) drug. Do not drive or operate heavy machinery while using our products. If you have any doubts, always ask your doctor and follow his advice. Our products have to be kept out of the reach of children. You're taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, ingestion, use or misuse of any product fromHerbal-blends.biz . Herbal-blends.biz , its owners, agents and employees can not be held responsible for the actions of its customers. This website uses tracking cookies to store certain settings, without which the webshop wouldn't function. Statistics on website usage are also tracked but you are able to opt out. All illustrations, pictures, design, text and logos on this website are copyrighted. Redistribution, retransmission, republication, or any commercial use of any of these contents is strictly prohibited without the written permission of Herbal-blends.biz . All rights reserved.

Herbal-blends.biz shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Herbal-blends.biz has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SITE EDITOR WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES; THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE SITE EDITOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM (I) THE USE OF SERVICES OR THE INABILITY TO USE SERVICES, (II) THE COST OF OBTAINING SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH SERVICES, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS BY ANY THIRD PARTY OR CONDUCT OF ANY THIRD PARTY USING SERVICES, OR (V) ANY OTHER MATTER RELATING TO SERVICES.

You must be 21 or older to order and agree to all terms of use and disclaimer. The herbal products on this headshop website are not intended to mimic or imitate any illegal drugs and are enjoyed for their own amazing properties and still remain 100% legal.

All testimonials were voluntarily submitted by customers expressing their freedom of speech. The descriptions on our smoke shop online are only are taken from customers who describe their own experiences and opinions.

Herbal-blends.biz does not condone the use of any illegal substances. You will not find or buy marijuana, crack, cocaine, weed, reefer or any illegal drugs sold, on this website. No products offered on this site are labeled or sold as cannabis, hash, dope, pot, joints, legal drug, herbal highs, buy weed, herbal ecstasy, high times, ganja, buy marijuana online, loco weed, legal highs, drug alternative, legal marijuana alternative. Nor are they meant to mimic marijuana or street drugs or a marijuana substitute of any kind. Herbal-blends.biz supports the responsible enjoyment of legal herbal blends.

Do you ship to my country?
We ship to countries in the EU. We do not ship outside the EU

Has my order been shipped yet?
All orders will receive email updates in all stages of the order process we have a four stage process as listed below:

1. Pending Payment - Your order has been successful and is now awaiting to be processed.
2. Payment Received- Your funds have now been received.
3. Awaiting Shipment - Your order has now been prepared and is awaiting to be dispatched.
4. Complete/Shipped - Your order has now been shipped.

What are my payment options?
We currently accept bank transfers and cash on delivery (cod).

How long should my order take to arrive?
That depends on the shipping method.
Regular mail will take (average) 3-to- 7 business day's.
Express shipping will take (average) 1- to- 2 business day's

Do you offer wholesale?
Yes we do offer wholesale, Please contact us for a quote.

Do you accept Paypal?
No we do not accept Paypal, its against Paypal's terms and conditions to take payment for Herbal incense blends.

Do you supply free samples?
We will soon start with a reward system. You will earn free samples and products if you write possitive feedback on forums.

I ordered the wrong item can i return or replace it?
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions

Is your company legit?
The answer is yes we are 100% legitimate, You can search online for online reviews and rating left by past customers, they are easy enough to come by.

How will my order be packaged?
All orders are package very discreetly in padded envelopes with heat sealed sachets inside, no mention of products names or the website name on the out side of the packages.

How can you guarantee my order will arrive to my address?
That depends on the shipping method.
With express shipping we can guarantee shipping. If you're package gets lost we will reship free of charge after 14 business day's.
With regular mail we cannot guarantee shipping. If you're package gets lost contact our support team and they will decide what to do.

Do i get a tracking number with my order?
THat depends on the shipping method. With express shipping you will receive a tracking number.
With regular mail you will not receive a tracking number